Refund Policy

Memberships and digital products

Velora is a digital service that gives you instant access to generated readings the moment you join. Because of this, memberships are generally not refundable once activated.

Refunds are handled by Paddle

Velora uses Paddle.com as the Merchant of Record for all orders. Paddle handles payments, billing, tax, invoicing, subscription management, and refunds. For the full refund policy that applies to your purchase — including eligibility, timeframes, and how to request a refund — please refer to the [Paddle Refund Policy](https://www.paddle.com/legal/refund-policy).

Duplicate charges

If you are charged twice for the same membership or reading, contact us through the contact page with the date and amount and we will refund the duplicate in full.

Cancellation

You can cancel your membership at any time from your account dashboard. Cancellation takes effect immediately: premium access ends at that point, no further payment is taken, and everything you have already unlocked stays in your account permanently.

Statutory rights

Nothing in this policy limits any statutory right to cancel or to a refund that applies in your country.